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Delivery costs

Below you will find information about:

Shipping options

Ordering online from Eppendorf North America? We can ship to virtually any address in the United States. During the checkout process, you may select Eppendorf's preferred carrier for ground shipments or choose your preferred carrier and shipping method, e.g., ground or expedited service. When choosing your preferred carrier, you must provide your shipping account number so that your carrier bills you directly for the shipment.

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How to qualify for FREE shipping

If your order total is over $250 or if stated in your contract with us, ground shipping through our preferred carrier is FREE! See the table below for estimated delivery timeframes. Please note, free shipping will not apply:

  • if you prefer expedited service
  • if you use your preferred carrier
  • if any discounted price has been applied to your order

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Estimated delivery timeframes

Delivery of your order is based on the availability of your items, the shipping option you choose, and your location.

Products available for purchase through Eppendorf North America's eShop are typically in stock and ready to ship from our facility in Enfield, CT. If all items ordered are in stock, an order typically leaves our distribution center within 48 hours/2 business days. To estimate the delivery date, you must also factor in the time it takes this shipment to reach your facility - and this depends upon the shipping option you choose. See the tables below for estimated delivery timeframes using:

Please note that Eppendorf North America may partially ship orders based on inventory. If all of the items that you ordered are not in stock, you will receive an eMail Order Confirmation with this information. Inquiries requiring availability of your order should be directed to Eppendorf Customer Support. Please contact us by phone (1-800-645-3050 (Toll free for US customers)) or emai custserv@eppendorf.com.

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Ground shipping

If all items ordered are in stock, an order typically leaves our distribution center within 48 hours/2 business days. To estimate the delivery date, you must also factor the time it takes this shipment to reach your facility. Typical transit time for standard ground service is 3 to 10 days, depending on your location.

Approximate delivery timeframe for orders shipped using Standard Service:
Ground Service to destinations in the continental U.S.; Ocean Vessel for destinations in Hawaii and Alaska

Destination Approx. timeframe for orders to leave our distribution center Approx. transit time Approx. total delivery timeframe
Continental U.S. - East Coast 48 hrs/2 business days 1 to 5 business days 3 to 7 business days
Continental U.S. - Central, Midwest, West Coast 48 hrs/2 business days 5 to 7 business days 7 to 9 business days
Hawaii and Alaska 48 hrs/2 business days 10 business days 12 business days

*The above delivery timeframes are estimated. Outside factors and extenuating circumstances, such as unusual weather, may also impact the actual delivery date of your order.

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Expedited Shipping

Selecting next day, 2-day, or 3-day shipping does not necessarily mean that your order will arrive in one to three days. If all of the items that you ordered are in stock, the order typically leaves our distribution center within 48 hours/2 business days. To estimate the delivery date, you must also factor the time it takes this shipment to reach your facility.

Approximate delivery timeframe for orders shipped using Expedited Shipping

Method Approx. timeframe for orders to leave our distribution center Approx. transit time Approx. total delivery timeframe
Next day shipping 48 hrs/2 business days 1 business day 3 business days
2-day shipping 48 hrs/2 business days 2 business days 4 business days
3-day shipping 48 hrs/2 business days 3 business days 5 business days

*The above delivery timeframes are estimated. Outside factors and extenuating circumstances, such as unusual weather, may also impact the actual delivery date of your order.

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Undeliverable packages

Occasionally packages are returned to us as undeliverable. An Eppendorf North America customer support representative will contact you to re-confirm your shipping information if an undeliverable package is returned to us.

Why was my package undeliverable?

A carrier may deem a package undeliverable for many reasons; for example:

  • > Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please carefully double-check your address when placing your order. Click here for tips on accurate addressing.
  • > Illegible address: In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address than what was printed on the label.
  • > Carrier does not deliver to the address: Some carriers will not deliver to some addresses; for example, most carriers will not deliver to a PO Box address.
  • > Failed delivery attempts: Most carriers will make up to three attempts to deliver a package. Packages that contain more than $400 of merchandise typically require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature, and no one is present to accept the delivery after three attempts, the package will be returned to us.

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Damaged shipments

What should I do if your shipment is damaged in transit?

  • > If the order was shipped via your preferred carrier to your account number: contact your carrier directly; in these instances Eppendorf North America is not responsible for damage claims and replacement costs.
  • > If your order qualified for FREE shipping and it was shipped via Eppendorf North America's preferred carrier: accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact Eppendorf North America Customer Support at 1-800-645-3050 (Toll free for US customers), to report the damage; have your Order Confirmation Number when you call and if you ordered using a purchase order, please also have your Purchase Order Number available.

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Lost shipments

If you order does not arrive by the estimated delivery timeframe noted previously, it is possible that your shipment is lost in transit. If your order was shipped via a traceable method (such as UPS), please reference the tracking number that was included in your Delivery Notice and contact the carrier to track your shipment. Click here for more information on tracking shipments.

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Payment

You may purchase through our eShop using a major credit card or purchase order; however, before you can place your first order-regardless of payment method-you must be a registered eShop user.

Once you have registered, follow the steps below for purchases made using:

Attention tax-exempt customers! Click here for details on what's needed to ensure that applicable taxes are omitted from your invoice or credit card bill.

Purchases made using Credit Cards

We accept VISA®, MasterCard®, and American Express® credit cards as payment for purchases made through our eShop.

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How to place your first order using a credit card:
  • After you've become a registered eShop user, you're ready to place your first online order. During checkout you will be requested to provide your credit card information via a secure connection. Even if you are a returning eShop customer, you will be prompted to re-enter your credit card information, because, for security purposes your credit card information will not be stored with your online eShop registration information.
  • You will also be prompted to verify your billing address (which must match the address that appears on your credit card statement), shipping address and shipping carrier/method.
  • As soon as you submit your order, you will receive an Order Notification email from us, which acknowledges our receipt of your eShop order. This email includes an Order Notification Number. If you have any questions regarding your order, please reference this number when contacting Eppendorf North America Customer Support.
  • As soon as your order leaves our Distribution Center, you will receive a Delivery Notice email. This email includes an Order Number, summary of the items that you ordered and shipment tracking information (when available).

If your institution is tax exempt, you must fax us your tax exempt form before we can remove applicable taxes from your order. Click here for more information.

Purchases made using Purchase Orders

Before your first eShop order can be fulfilled, you must establish an account with Eppendorf North America. Your institution will be assigned a unique account number. This account number will identify your company's tax exempt status (if applicable), shipping and billing addresses, etc. We will reference this account number when processing your first and future eShop orders.

If your institution currently places phone and/or fax orders with Eppendorf North America and already as an account number, we still require that you provide the information referenced below so that we can verify your account status for online ordering.

Please note that the steps outlined below are required for your first eShop order only.
Once your institution is assigned an account number or your existing account is verified, we will reference this information for future eShop orders.

How to place your first eShop order using a purchase order:
  • Before you can place your first order you must be a registered eShop user. You can register in advance or during your first online order.
  • During the ordering process you will be prompted to indicate "purchase order" as your method of payment, as well as verify your billing and shipping information. Your billing address must match the address that appears on your purchase order.
    Please note that your first eShop order will not be processed until we have set up a new account or verified your existing account.
  • Once you submit your online order you will receive an Order Notification email from us, which acknowledges our receipt of your eShop order and includes a unique Order Notification Number assigned to your purchase. Then please email or fax your purchase order to Eppendorf North America Customer Support at custserv@eppendorf.com or fax 1-516-334-7506 (Toll free for US customers) and reference your Order Notification Number.
  • If your institution is tax exempt, you may send us your tax exempt form before, so we can remove applicable taxes from your account.

If your first eShop order totals more than $2,000, you must also send the following information:

> Five (5) credit references
> Three (3) bank references

  • > We will review your information when received and set up a new account or verify your existing account. (If we have a question or need more information to set up or verify your account, a customer support representative will contact you.) As soon as your account is set up/verified, your first eShop order will be processed.
  • > Your invoice will be mailed to the billing address that we have on file. Payment of your invoice is due Net 30 from the invoice date and should be mailed to:
    • Eppendorf North America, Inc.
      P.O. Box 13275
      Newark, NJ 07101-3275

Time required to set up a new account or verify an existing one: after we receive your complete information, for orders $2,000 or less is typically less than 48 hours (2 business days); for orders over $2,000 is typically within 72 hours (3 business days).

How to ensure that applicable tax exemptions are applied

You must provide us with your tax-exempt form before we can remove tax from your invoice. There are different tax exemptions for specific products and services, and Eppendorf North America is required to keep all tax exempt forms on file to verify that tax exemptions are applied properly.

Please fax your tax exempt form to Eppendorf North America Customer Support at 1-516-334-7506, email it to: custserv@eppendorf.com, or mail it to:

Eppendorf North America, Inc.
Attn: Accounting Dept.
175 Freshwater Boulevard
Enfield, CT 06082

Once you provide your tax exempt form, we will be able to remove tax from your invoice. Please note that the appropriate tax adjustment will be made after you submit your order. The tax exemption will not be reflected in the order summary displayed during the checkout process.

Terms and conditions

Terms and Conditions of Sale

  1. GENERAL

    Eppendorf North America, Inc. is hereinafter referred to as "Seller." Items ordered from Seller in whatever form or quantity are referred to as "Equipment." The term "Buyer" means the person, firm, company or other entity to which Seller is selling the Equipment. All sales by Seller are subject to all of the following Terms and Conditions. Any terms or conditions set forth in acknowledgments and any other documents relating to sale of Equipment, in addition to or inconsistent with the following Terms and Conditions, including penalties or liquidated damages for Seller's failure to meet shipment dates or any other reason, shall not be binding upon Seller. Failure of Seller to object to provisions contained in any purchase order or other communication from any Buyer shall not be construed as a waiver of these conditions nor an acceptance of any such provisions. Seller reserves the right to correct clerical or stenographic errors at any time.

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  2. SUBMISSION OF ORDERS

    Buyer’s completion and submission of an order on this web site, finalized by clicking or selecting the [Submit / Checkout] button, shall constitute a contract under these Terms and Conditions. No agent of Seller has authority to modify or waive any provision hereof, and no claimed modification, termination or waiver or revision of these Terms and Conditions shall be valid as against Seller. The contract information is not stored on a public server or accessible online. This information is not shared with any 3rd party.

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  3. PAYMENTS

    Payments may be made by credit card or pursuant to a registered account which requires prior registration and approval as noted on the payment page. Invoices will be sent to the billing address on file for the registered account and payment is due thirty (30) days from the invoice date. The amount of any payment not received by Seller within thirty (30) days of the invoice date shall bear interest at the rate of one and one-half percent (1 1/2%) per month, retroactive to invoice date. Credit cards are charged at the point of shipment for payments made by credit card.

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  4. TAXES AND OTHER CHARGES

    Any use tax, sales tax, excise tax, duty, custom, inspection or testing fee, or any other tax, fee, or charge of any nature whatsoever, shall be paid by Buyer in addition to the prices quoted or invoiced. In the event Seller shall be required to pay any such tax, fee or charge, Buyer shall reimburse Seller therefor, or, in lieu of such payment by Seller, Buyer shall, at the time the order is submitted, provide Seller with an exemption certificate or other such document acceptable to the authority imposing such tax, fee or charge.

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  5. ASSEMBLY, INSTALLATION AND COMMISSIONING

    Buyer shall be responsible for any assembly, installation or commissioning of Equipment. Buyer may request Seller to furnish technicians to supervise assembly, installation and commissioning of the Equipment at Buyer's expense, at Seller’s rates then in effect plus traveling and living expenses. All other labor shall be supplied by the Buyer. The Buyer shall be responsible for placing the Equipment at points of assembly or installation and for preparing the installation site.

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  6. LIMITED WARRANTY

    The limited warranty period depends on the particular product purchased. A copy of a limited warranty is available upon request. The limited warranty period commences on the date of shipment of the Equipment by Seller from Seller's warehouse, unless a different date is specified in the product-specific limited warranty. The limited warranty runs only to the original Buyer of the Equipment and only if it is used for its intended purpose under normal operating conditions. If the Equipment proves to be defective in material or workmanship during the limited warranty period, as determined by an inspection authorized by Seller, defective parts will be repaired or replaced at Seller's option. Such repair or replacement, however, shall not extend the limited warranty period. Seller's obligation hereunder is subject to its receipt within the limited warranty period of written notice from Buyer of all defects within thirty (30) days after such alleged defects become reasonably apparent to Buyer.

    THE ABOVE LIMITED WARRANTY EXTENDS TO THE ORIGINAL BUYER ONLY. SELLER DOES NOT GIVE ANY PERFORMANCE GUARANTEES WITH RESPECT TO EQUIPMENT.

    Seller shall not be obligated to replace the Equipment or any parts thereof with equipment or parts of later or improved design or construction. Seller shall have no obligation to repair or replace expendable parts, or Equipment or parts damaged by misuse or failure of Buyer to observe proper maintenance, lubricating or operating procedures. This limited warranty shall not apply to damage to certain fragile components such as glass parts and accessories, thermometers and bulbs. In the case of components or units purchased by Seller from other suppliers, the obligation of Seller hereunder shall be limited to give the original Buyer the benefit of any warranty Seller may receive from the supplier of such components or units.

    SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, IN CONNECTION WITH THE DESIGN, SALE, MERCHANTABILITY OR FITNESS OF THE EQUIPMENT FOR PARTICULAR PURPOSE OR USE EXCEPT AS HEREIN EXPRESSLY SET FORTH. SELLER SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR WARRANTIES, ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS, INCLUDING NEGLIGENCE AND STRICT LIABILITY, OR ARISING UNDER ANY OTHER THEORIES OF LAW.

    SELLER SHALL NOT BE LIABLE FOR ANY SPECIFIC, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS, DAMAGES, EXPENSE OR INJURY OF ANY KIND WHATSOEVER.

    Any improper use of the Equipment, whether intentional or unintentional, operation beyond capacity or any stated limitations, failure to report to Seller within the limited warranty period, substitution of parts not approved by Seller, failure or damage due to misapplication, lack of proper maintenance, abuse, improper installation, or abnormal conditions of temperature, moisture, or corrosive matter, or alteration or repair by others in such manner which in Seller's sole judgment affects the Equipment materially and adversely, shall void this limited warranty.

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  7. DESIGN IMPROVEMENTS

    Equipment sold by Seller is subject to change from time to time, which changes are intended to improve the design and construction of the Equipment. Accordingly, any illustrations, specifications or other descriptive material which may have been provided or available to Buyer before delivery of the Equipment, may not necessarily be current at the time of delivery of the Equipment and, hence, are intended to present a general description of the Equipment and are not to be deemed to constitute a part of a limited warranty as to particular Equipment specifications.

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  8. SELLER'S RIGHT TO SHIP

    If the order was placed without a request to "Ship Complete", all items in the order will ship as and when available. Seller shall have the right to ship the balance of Equipment included in the order as soon as the Equipment is ready for shipment. If Seller reasonably believes Buyer is unwilling or unable to accept delivery when ready for shipment, Seller may transport and warehouse the Equipment at the Buyer's expense. If the order was requested to "Ship Complete", the complete order will not ship until all items are in stock.

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  9. DELAY

    Seller shall not be responsible for delay in delivery or performance by Seller due to any cause beyond the Seller's reasonable control including, without limitation, events commonly known as force majeure, such as fire, flood, earthquakes, acts of God, strikes, and terrorism; and in the event of such delay the delivery schedule shall be extended for time lost by reason of delay.

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  10. CANCELLATION AND MODIFICATION

    Orders are usually automatically accepted by Seller, and may only be canceled or modified by Buyer with the prior written consent of Seller and upon terms satisfactory to Seller. Email custserv@eppendorf.com to update your order. Please be advised that once Equipment has been shipped, your order cannot be canceled.

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  11. RETURN OF EQUIPMENT

    11A. NO RETURN POLICY

    Please note the following items are NOT RETURNABLE under ANY CIRCUMSTANCE:

    Liquid Handling products
    Including single- and multichannel- pipettes (manual and/or electronic) and bottle-top dispensers.

    Consumables and Reagents
    Includes pipette tips, centrifuge tubes, plates, Nucleocassettes, buffers, solutions/chemicals and Cell Culture dish ware.

    100-120 V / 50 Hz and 208-230 V/ 50 Hz Instruments.
    This includes centrifuges, cyclers, shakers, incubators and any other instrumentation.

    Centrifuge Rotors and Buckets
    Rotors and rotor buckets that have their original packaging seal broken are not returnable. Please ensure the information on the outside of the box is what you require before opening. Once the original packaging has been opened, we cannot accept rotors back.

    Printed Circuit (PC) Boards and ALL Repair Parts including SOFTWARE
    This includes any electronic or mechanical component, or sub component, memory, EEPROMs, motors, monitoring sensors and any internal instrument/product components. Software is also not returnable.

    Probes and Sensors
    This includes, but is not exclusive to, pH Probes, DO sensors and any immersible sensor that can/could come in contact with samples/liquids.

    Customized instruments and bar-coded products
    Items including bar-coded plates, dishes and any consumables with unique coding and/or differentiation. Any custom configured instrument, product with unique labeling or customized packaging is also subject to this policy.

    YOUR ORDER MAY BE PUT ON HOLD until you reply and acknowledge our policy, either by signing and returning this document or by responding via email/fax your approval. If you do not wish to abide by these conditions, please let us know so we may adjust your order and not include these items.

    11B. RETURN OF AUTHORIZED EQUIPMENT

    Equipment not listed in 11A. (NO RETURN POLICY) may not be returned to Seller without the prior written authorization of Seller. Buyer must contact Eppendorf North America Customer Service at 1-800-645-3050, to request this authorization. All returns are at the discretion of the Seller.

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  12. DELIVERY

    Shipment of Equipment will be by Seller’s preferred carrier unless Buyer provides its own preferred carrier and shipment method, including Buyer’s account number with such carrier for direct billing to Buyer. Delivery of Equipment shall occur when such products are delivered: (a) by Seller’s preferred carrier at Buyer’s shipping address, or (b) from Seller's warehouse to Buyer's preferred carrier. Risk of loss for damage or loss in transit shall occur on delivery. If Buyer selects its preferred carrier, all claims must be made by Buyer directly to the carrier. Claims for shortages or incorrect Equipment must be made in writing within six (6) days after the date of delivery.

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  13. SAFETY

    Buyer will employ and maintain any safety guards, controls, warning signs and other safety devices and features, and provide all warnings and instructions, which may reasonably be required for the safety of persons according to the location and use of the Equipment by the Buyer. Buyer shall use and require its employees to use safe operating procedures in operating the Equipment and shall comply with all laws and regulations of any and all governmental bodies or agencies having jurisdiction, including (without limitation as to operations conducted in the United States) the Occupational Safety and Health Act of 1970 (OSHA), as amended, and regulations promulgated pursuant thereto and all amendments thereto with respect to the installation and use of the Equipment. Buyer will not alter or misuse the Equipment in any manner which may constitute a danger to persons.

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  14. INDEMNIFICATION

    Buyer shall indemnify and hold harmless the Seller from and against all claims, damages, losses and expenses including attorney's fees arising out of or resulting from Buyer’s failure to comply with the applicable laws and regulations referred to under Section 13 above regardless of whether or not such claim, damage, loss or expense is caused in part by negligence or other act of the Buyer. Buyer will also indemnify Seller as aforesaid as to any such claim, damage, loss or expense arising out of or resulting from the design, construction, formulation or composition of any product made or handled by the Equipment in the hands of the Buyer.

    Buyer is aware that it has the sole responsibility for properly installing the Equipment, for instructing its employees in the proper use of the Equipment according to the manuals supplied by Seller and other component part manufacturers, distributors, or retailers, for ensuring that all safety devices are operable at all times the Equipment is in use, for ensuring that Buyer's employees and visitors wear proper personal protective equipment, and for ensuring the safety of Buyer's employees and visitors while the Equipment is in use. In the event that any other person, firm or corporation makes a claim against Seller or its parents, subsidiaries, affiliates, agents, servants, employees, attorneys, directors, or insurance carriers (hereinafter "related entities"), for injuries or damages suffered by that person, firm, or corporation caused in whole or in part by the negligence of, failure to maintain by, or modification by the Buyer, Buyer hereby agrees to indemnify and hold harmless Seller and its related entities from any and all claims, demands, actions, causes of action of whatever kind or nature, to include the reimbursement of reasonable attorneys' fee in defending against such claims. This indemnification agreement is contractual and is made part and parcel of the Terms and Conditions.

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  15. ACCEPTANCE OF EQUIPMENT

    All Equipment shall be inspected by Buyer within seventy-two (72) hours of its delivery to Buyer at Equipment’s destination. Buyer agrees to inspect the Equipment as set forth above and notify Seller promptly, and in any event within seventy-two (72) hours of the inspection, of any shortages, incorrect Equipment or defects. Such notice must be in writing.

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  16. CHOICE OF LAW

    The rights and obligations of the parties hereunder shall be governed by and construed under the law of the State of New York, United States of America, and the parties hereby agree to submit to the exclusive jurisdiction of the federal and state courts having jurisdiction in the State of New York for purposes of any litigation in connection with the Equipment.

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  17. ASSIGNMENT

    This contract is not assignable by Buyer.

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  18. SECURITY INTEREST

    Seller reserves a purchase money security interest in the Equipment, all additions and accessions thereto and all replacements, products and proceeds thereof to secure payment of the purchase price. Such security interest will be retained until the purchase price is paid in full. Buyer agrees that Seller will have the right to file a financing statement pursuant to the Uniform Commercial Code or other applicable law to evidence or perfect Seller's security interest in the Equipment. At Seller's request, Buyer will join with Seller in executing such financing statements and related documentation. Buyer also agrees that Seller will have the right to invoice Buyer and Buyer will pay all fees, taxes and assessments associated with the filing of the financing statement.

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